Important Information – Coronavirus

Empezando Jueves, el 26 de Marzo 2020

Horario Drive-Thru hasta nuevo aviso:

Lunes a Viernes  10am-4pm

Sábado                9am-3pm

El acceso a nuestros edificios sigue sin estar disponible hasta nuevo aviso.

e-Branch/Centro de llamadas y los Representantes de servicio al cliente estarán disponibles

9am-5pm Lunes a Viernes       9am-3pm Sábado

Servicios remotos disponibles 24/7:

  1. Banca en Línea, Pago de Cuentas, Banca Móvil con Captura de Cheques
  2. Tarjeta de débito Visa
  3. Tarjeta de crédito MasterCard Platino
  4. Billetera digital (Apple, Google, Samsung, Fitbit y Garmin Pay)
  5. Sistema telefónico automatizado las 24/7
  6. Abrir Cuentas/Aplicar y Cerrar Préstamos en Línea.
  7. Cajeros automáticos

NOTA: Todas las nóminas de sueldo y ACH se publicará como normal. 

Visita www.investexcu.org  para obtener las últimas actualizaciones. Para preguntas llámenos al 281-449-0109.

Gracias.

IMPORTANT MEMBER MESSAGE CORONAVIRUS (COVID-19) UPDATE

Posted March 24, 2020 at 3:20pm

Effective Thursday, March 26, 2020

Drive-Thru Hours until further notice:

Monday-Friday
10am-4pm

Saturday
9am-3pm

Lobby access remains unavailable until further notice.

eBranch/Call Center Representatives

9am-5pm Monday-Friday         9am-3pm Saturday

Remote Services Available 24/7:

  • Online Banking, Bill Pay, Mobile Banking with Check Capture
  • Visa Debit Card and Platinum MasterCard
  • Digital Wallet (Apple, Google, Samsung, Fitbit, and Garmin Pay)
  • 24/7 Automated Phone System
  • Open Account/Apply and Close Loans Online.
  • ATM’s


NOTE: All Payrolls and ACH will post as normal.

Visit www.investexcu.org for the latest updates.
For questions call 281-449-0109.

The city of Houston announced a “Stay Home Work Safe” order effective midnight March 24, 2020.

InvesTex Credit Union is considered essential infrastructure and we remain OPEN!

As noted above, we are adjusting our hours of operation until further notice as part of our efforts to keep staff safe by reducing time working together in the office. We continue to deliver the best service possible to our members and our community. Since February 24 th we have implemented and continue to adapt our Pandemic Policy to the needs of staff, members and community given the changing environment around us. Please utilize our many free 24/7 remote access technologies available from the convenience of your home.

These are challenging times as we all face a new global threat, but WE ARE HERE, WE ARE OPEN, AND WE WILL ANSWER WHEN YOU CALL!

Please be safe, wash your hands frequently, keep surfaces clean, and maintain social distancing.

Like each of you, we are all fighting to keep safe those we love! InvesTex Credit Union is a family, and we thank you for all your patience and understanding! Stay Safe!

Keith L. Kearney
President/CEO

Empezando el Jueves 19 de Marzo 2020

El acceso a nuestros edificios no está disponible temporalmente hasta nuevo aviso.

Sin embargo, los servicios Drive-Thru permanecen disponibles durante horas normales.  Igualmente, todo los teléfonos y accesos remotos permanecen disponibles durante horas normales.

Servicios remotos disponibles:

  • Banco en línea
  • Pago de sus cuentas en línea disponible
  • Móvil con Captura de Cheques
  • Tarjeta de débito Visa
  • MasterCard de platino
  • Sistema telefónico automatizado las 24/7
  • Abrir cuentas/Aplicar y cerrar préstamos en línea
  • Cajeros automáticos
  • Representantes al cliente disponibles por teléfono (durante el horario normal)

Visita nuestra página de internet www.investexcu.org  para las más reciente actualizaciones.

Para más preguntas por favor llámenos al 281-449-0109 o 866-449-0109.

Gracias.

IMPORTANT MEMBER MESSAGE – CORONAVIRUS (COVID-19) UPDATE

Posted March 17, 2020 at 9:49am

InvesTex Credit Union is closely monitoring ongoing developments regarding the coronavirus as well as overall impact to the economy.  Our top priority is to help keep our employees and members safe and well informed while continuing to deliver the best service possible.  We are taking necessary precautions and are following the established guidelines recommended by the Centers for Disease Control and Prevention, CDC https://www.cdc.gov/, Federal, State and local authorities.

We process a huge volume of credit union services/transactions with members remotely and have done so for years.  Members can conduct almost every transaction with the credit union using free remote access technology/processes already in place.  New accounts for both current and potential members, loan applications and closings, wires, transactions of almost every kind can all be done remotely.   There are some exceptions… For example: home equity loan applications can be processed remotely, but the actual closing must be (by law) done in person.  We encourage you to sign up for On-line banking, mobile banking and our 24/7 automated phone system, and eStatements.  Call us at 281-449-0109, 866-449-0109 (toll free), or email us at Info@investexcu.org and let us set you up!

Given the current and growing concerns regarding the coronavirus (covid-19), we are expanding our remote member services and reducing our face to face services in an effort to do our part to keep staff and members as safe as possible.

EFECTIVE THURSDAY MARCH 19, 2020 and until further notice, InvesTex Credit Union lobbies WILL NOT be available to non-employee, non-critical traffic.

  • Hours of operation will remain unchanged.
  • Drive -Thru services will remain open for all transactions during regular business hours.
  • We are frequently cleaning the drive-thru canisters, ATMs, and other equipment that involve high touch activity.
  • Remote access through Phone calls with representatives during regular business hours remain fully operational.
  • All services through the credit union eBranch (call center) are available.
  • The 24/7 Automated (Free) Phone system remains available.
  • Free On-line Banking, Mobile Banking, Bill Pay remain available 24/7.
  • Debit and Credit Card services remain available 24/7.
  • ATMs remain 24/7 operational.
  • New and Existing loan approvals will be closed/finalized remotely.
  • Home Equity applications will be processed remotely, however closing the home equity loan must be in person and by appointment.

Though these services are typically thought of as a convenience, in the current environment and in the days ahead they are prudent measures for both members and staff.  Without leaving your home you can transfer funds between your accounts, conduct wire transfers, check balances, verify cleared checks and direct deposits, make a loan payment, pay your billsdeposit checks, open new accounts, apply for and process loans, and more.

We encourage you to follow the CDC’s recommended guidelines:

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • Stop handshaking and maintain social distancing (at least 6 feet of separation).
  • Avoid touching your face and cover coughs and sneezes.
  • Disinfect surfaces like doorknobs, tables and desks regularly.
  • Stay home if you’re feeling sick (except to get medical care) or have a sick family member in your home.
  • Always carry tissues or paper towels and handi-wipes in your vehicle and use them while at the gas pump to touch the pump buttons and gas handle.
  • Avoid traveling.

Any updates to branch operations will be communicated on our website at www.investexcu.org which also includes various important links to agencies such as the CDC (Center for Disease Control) and WHO (World Health Organization).  The health and safety of our staff and members is our highest priority, and we appreciate your understanding as we work together in the best interest of our community.

Thank you for your membership, thank you for your trust!

Keith L. Kearney

President/CEO

InvesTex Credit Union Annual Meeting

InvesTex Credit Union Annual Meeting scheduled for Thursday, April 16, 2020 at 6:00pm will be held via conference call.  There will be no attendees allowed to physically attend the meeting.

If you are interested in calling in for meeting please RSVP to Jana (Anders) Gonzales janders@investexcu.org or 281-506-1223 by 3pm Wednesday, April 15, 2020 so you can be given phone number and access code.

The Annual Report and the agenda for Annual Meeting will be published on this web page prior to the conference call.

Play it Safe, Prevent Fraud

Click here for more information

Card Valet – Control card usage!

One App to Control Your InvesTex Debit Card.

Our new Card Valet app lets you control your debit card. Save time and gain peace of mind knowing you can control the card in your wallet with the phone in your pocket.

  • NEW FEATURE – “Touch ID” Access. Control your Debit Card with the touch of your finger. Download the “Touch ID” update from your App store.
  • Get real-time notifications when our card is used.
  • Restrict transactions to a certain area using your phone’s GPS.
  • Set security preferences to match your spending habits.
  • Set spending limits for every transaction.
  • Enable or disable your card to be used within certain merchant categories such as gas and groceries, hotel and travel.
  • Lock and unlock your card with a few taps on your smartphone.

Cardholders can download the app which is available for both iPhone and Android (Apple® or Google® Play). The app is user friendly and convenient. CardValet will walk you through setting up your account and registering you card(s). CardValet will aide in our continued efforts to prevent fraud and identity theft. Click here for the quick reference guide.

 

 

 

 

Download Our Mobile App

Access your accounts at InvesTex securely, anytime, anywhere, with InvesTex Credit Union’s Mobile Banking with Check Deposit. The App
is now available for both iPhone and Android users. Mobile banking is a cost efficient and convenient remote service that will be offered to
the membership absolutely FREE.

The new InvesTex Mobile Banking App is as convenient as Online Banking, and more. You can access your accounts and perform transactions 24/7 when and wherever your Smartphone has network coverage. Learn more!

Become a Member

We welcome you to join the InvesTex family! InvesTex is a full-serve credit union providing financial services in the north Houston area since 1952. InvesTex is a Safe and Sound financial institution. Your savings are federally insured up to $250,000 by the National Credit Union Administration (NCUA). The InvesTex Credit Union field of membership includes most of the people living and/or working in the geographic region of the Lone Star College System as well as the school districts in that region. This includes people who work or live within a 10 mile radius of our locations. Membership is also available to employees of retail merchants that are members of the Retail Merchants Association of Houston, Inc., including Retail Merchants Association Members’ lease department employees and excluding those already in the field of membership of an existing credit union are eligible. This includes but is not limited to employees of Fiesta, Macy’s, Finger’s Furniture, Star Furniture, Al’s Formal Wear, Cox, Food-A-Rama, and many more.  APPLY FOR MEMBERSHIP TODAY!