IMPORTANT MEMBER MESSAGE CORONAVIRUS (COVID-19) UPDATE
Posted July 10, 2020 at 10:20am
Effective July 10, 2020; The Cypresswood Branch Drive-Thru will reopen today effective immediately.
We appreciate our members patience during this time and apologize for any inconvenience this may have caused.
IMPORTANT MEMBER MESSAGE CORONAVIRUS (COVID-19) UPDATE
Posted July 8, 2020 at 3pm
Effective July 8, 2020; The Cypresswood Branch Drive-Thru is temporarily closed due to Potential COVID-19 exposure. All other branch Drive-Thru’s remain open.
We will reopen the Cypresswood Branch Drive-Thru as soon as it is safe to do so.
Important Information – Coronavirus Pandemic
IMPORTANT MEMBER MESSAGE CORONAVIRUS (COVID-19) UPDATE
Posted May 22, 2020 at 4pm
InvesTex Credit Union is at your service during the challenges presented by the COVID-19 Pandemic.
Effective Tuesday, May 26, 2020 we will resume normal hours for our Drive-Thru and eBranch.
Drive Thru
Monday-Friday 8:30am-6pm
Saturday 8:30am-3pm
eBranch/Call Center Representatives
Monday-Friday 8:30am-6pm
Saturday 8:30am-3pm
Lobbies are unavailable until further notice.
Please remember all the FREE Remote Services available:
- Online Banking, Bill Pay, Mobile Banking with Check Capture
- Visa Debit Card
- Digital Wallet (Apple, Google, Samsung, Fitbit, and Garmin)
- 24/7 Automated Phone System
- Open Account/Apply and Close Loans Remotely
- ATMs
Please stay safe and healthy.
Thank you.
Información Importante sobre la Pandemia de Coronavirus
NOTICIA IMPORTANTE PARA MIEMBROS – CORONAVIRUS (COVID-19)
Publicado el 22 de Mayo 2020 a las 4pm
InvesTex Credit Union está a su servicio durante esta situación difícil resultado a la pandemia del COVID-19.
Empezando el Martes 26 de Mayo 2020 regresaremos horas normales para el Drive-Thru y del eBranch/Centro de llamadas.
Lunes a Viernes 8:30 am – 6 pm
Sábado 8:30 am – 3 pm
El acceso a nuestros edificios sigue sin estar disponible hasta nuevo aviso.
Por favor de recordar todos los servicios remotos están disponible gratis.
- Banca en línea, Pago de Cuentas, Banco Móvil con Captura de Cheques
- Tarjeta de débito Visa
- Billetera digital (Apple, Google, Samsung, Fitbit y Garmin Pay)
- Sistema telefónico automatizado las 24/7
- Abrir Cuentas/Aplicar y Cerrar Préstamos en Línea
- Cajeros automáticos
Por favor manténgase seguro y de buena salud.
Gracias.
IMPORTANT MEMBER MESSAGE CORONAVIRUS (COVID-19) UPDATE
Posted May 5, 2020 at 3:10pm
InvesTex Credit Union is at your service during the challenges presented by the COVID-19 Pandemic.
Please remember all the FREE Remote Services available:
- Online Banking, Bill Pay, Mobile Banking with Check Capture
- Visa Debit Card
- Digital Wallet (Apple, Google, Samsung, Fitbit, and Garmin)
- 24/7 Automated Phone System
- Open Account/Apply and Close Loans Remotely
- ATMs
Drive Thru
Monday-Friday 10am-4pm
Saturday 9am-3pm
eBranch/Call Center Representatives
Monday-Friday 9am-5pm
Saturday 9am-3pm
Lobbies are unavailable until further notice.
Please stay safe and healthy.
Thank you.
InvesTex Credit Union está a su servicio durante esta situación difícil resultado a la pandemia del COVID-19.
Por favor de recordar que todos los servicios remotos están disponible gratis.
- Banca en línea, Pago de Cuentas, Banco Móvil con Captura de Cheques
- Tarjeta de débito Visa
- Billetera digital (Apple, Google, Samsung, Fitbit y Garmin Pay)
- Sistema telefónico automatizado las 24/7
- Abrir Cuentas/Aplicar y Cerrar Préstamos en Línea
- Cajeros automáticos
Horario del Drive-Thru
Lunes a Viernes 10am-4pm
Sábado 9am-3pm
eBranch/Centro de llamadas y los Representantes de servicio al cliente continuaran disponibles
Lunes a Viernes 9 am – 5 pm
Sábado 9 am – 3 pm
El acceso a nuestros edificios sigue sin estar disponible hasta nuevo aviso.
Por favor manténgase seguro y de buena salud.
Gracias.
Life Lessons: SFA professor shares his insight regarding economics, effects of COVID-19
Empezando Jueves, el 26 de Marzo 2020
Horario Drive-Thru hasta nuevo aviso:
Lunes a Viernes 10am-4pm
Sábado 9am-3pm
El acceso a nuestros edificios sigue sin estar disponible hasta nuevo aviso.
e-Branch/Centro de llamadas y los Representantes de servicio al cliente estarán disponibles
9am-5pm Lunes a Viernes 9am-3pm Sábado
Servicios remotos disponibles 24/7:
- Banca en Línea, Pago de Cuentas, Banca Móvil con Captura de Cheques
- Tarjeta de débito Visa
- Tarjeta de crédito MasterCard Platino
- Billetera digital (Apple, Google, Samsung, Fitbit y Garmin Pay)
- Sistema telefónico automatizado las 24/7
- Abrir Cuentas/Aplicar y Cerrar Préstamos en Línea.
- Cajeros automáticos
NOTA: Todas las nóminas de sueldo y ACH se publicará como normal.
Visita www.investexcu.org para obtener las últimas actualizaciones. Para preguntas llámenos al 281-449-0109.
Gracias.
IMPORTANT MEMBER MESSAGE CORONAVIRUS (COVID-19) UPDATE
Posted March 24, 2020 at 3:20pm
Effective Thursday, March 26, 2020
Drive-Thru Hours until further notice:
Monday-Friday
10am-4pm
Saturday
9am-3pm
Lobby access remains unavailable until further notice.
eBranch/Call Center Representatives
9am-5pm Monday-Friday 9am-3pm Saturday
Remote Services Available 24/7:
- Online Banking, Bill Pay, Mobile Banking with Check Capture
- Visa Debit Card and Platinum MasterCard
- Digital Wallet (Apple, Google, Samsung, Fitbit, and Garmin Pay)
- 24/7 Automated Phone System
- Open Account/Apply and Close Loans Online.
- ATM’s
NOTE: All Payrolls and ACH will post as normal.
Visit www.investexcu.org for the latest updates.
For questions call 281-449-0109.
The city of Houston announced a “Stay Home Work Safe” order effective midnight March 24, 2020.
InvesTex Credit Union is considered essential infrastructure and we remain OPEN!
As noted above, we are adjusting our hours of operation until further notice as part of our efforts to keep staff safe by reducing time working together in the office. We continue to deliver the best service possible to our members and our community. Since February 24 th we have implemented and continue to adapt our Pandemic Policy to the needs of staff, members and community given the changing environment around us. Please utilize our many free 24/7 remote access technologies available from the convenience of your home.
These are challenging times as we all face a new global threat, but WE ARE HERE, WE ARE OPEN, AND WE WILL ANSWER WHEN YOU CALL!
Please be safe, wash your hands frequently, keep surfaces clean, and maintain social distancing.
Like each of you, we are all fighting to keep safe those we love! InvesTex Credit Union is a family, and we thank you for all your patience and understanding! Stay Safe!
Keith L. Kearney
President/CEO
Empezando el Jueves 19 de Marzo 2020
El acceso a nuestros edificios no está disponible temporalmente hasta nuevo aviso.
Sin embargo, los servicios Drive-Thru permanecen disponibles durante horas normales. Igualmente, todo los teléfonos y accesos remotos permanecen disponibles durante horas normales.
Servicios remotos disponibles:
- Banco en línea
- Pago de sus cuentas en línea disponible
- Móvil con Captura de Cheques
- Tarjeta de débito Visa
- MasterCard de platino
- Sistema telefónico automatizado las 24/7
- Abrir cuentas/Aplicar y cerrar préstamos en línea
- Cajeros automáticos
- Representantes al cliente disponibles por teléfono (durante el horario normal)
Visita nuestra página de internet www.investexcu.org para las más reciente actualizaciones.
Para más preguntas por favor llámenos al 281-449-0109 o 866-449-0109.
Gracias.
IMPORTANT MEMBER MESSAGE – CORONAVIRUS (COVID-19) UPDATE
Posted March 17, 2020 at 9:49am
InvesTex Credit Union is closely monitoring ongoing developments regarding the coronavirus as well as overall impact to the economy. Our top priority is to help keep our employees and members safe and well informed while continuing to deliver the best service possible. We are taking necessary precautions and are following the established guidelines recommended by the Centers for Disease Control and Prevention, CDC https://www.cdc.gov/, Federal, State and local authorities.
We process a huge volume of credit union services/transactions with members remotely and have done so for years. Members can conduct almost every transaction with the credit union using free remote access technology/processes already in place. New accounts for both current and potential members, loan applications and closings, wires, transactions of almost every kind can all be done remotely. There are some exceptions… For example: home equity loan applications can be processed remotely, but the actual closing must be (by law) done in person. We encourage you to sign up for On-line banking, mobile banking and our 24/7 automated phone system, and eStatements. Call us at 281-449-0109, 866-449-0109 (toll free), or email us at Info@investexcu.org and let us set you up!
Given the current and growing concerns regarding the coronavirus (covid-19), we are expanding our remote member services and reducing our face to face services in an effort to do our part to keep staff and members as safe as possible.
EFECTIVE THURSDAY MARCH 19, 2020 and until further notice, InvesTex Credit Union lobbies WILL NOT be available to non-employee, non-critical traffic.
- Hours of operation will remain unchanged.
- Drive -Thru services will remain open for all transactions during regular business hours.
- We are frequently cleaning the drive-thru canisters, ATMs, and other equipment that involve high touch activity.
- Remote access through Phone calls with representatives during regular business hours remain fully operational.
- All services through the credit union eBranch (call center) are available.
- The 24/7 Automated (Free) Phone system remains available.
- Free On-line Banking, Mobile Banking, Bill Pay remain available 24/7.
- Debit and Credit Card services remain available 24/7.
- ATMs remain 24/7 operational.
- New and Existing loan approvals will be closed/finalized remotely.
- Home Equity applications will be processed remotely, however closing the home equity loan must be in person and by appointment.
Though these services are typically thought of as a convenience, in the current environment and in the days ahead they are prudent measures for both members and staff. Without leaving your home you can transfer funds between your accounts, conduct wire transfers, check balances, verify cleared checks and direct deposits, make a loan payment, pay your bills, deposit checks, open new accounts, apply for and process loans, and more.
We encourage you to follow the CDC’s recommended guidelines:
- Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
- Stop handshaking and maintain social distancing (at least 6 feet of separation).
- Avoid touching your face and cover coughs and sneezes.
- Disinfect surfaces like doorknobs, tables and desks regularly.
- Stay home if you’re feeling sick (except to get medical care) or have a sick family member in your home.
- Always carry tissues or paper towels and handi-wipes in your vehicle and use them while at the gas pump to touch the pump buttons and gas handle.
- Avoid traveling.
Any updates to branch operations will be communicated on our website at www.investexcu.org which also includes various important links to agencies such as the CDC (Center for Disease Control) and WHO (World Health Organization). The health and safety of our staff and members is our highest priority, and we appreciate your understanding as we work together in the best interest of our community.
Thank you for your membership, thank you for your trust!
Keith L. Kearney
President/CEO
